FAQ

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with a tracking number. You can enter the tracking number in the provided carrier website for more information.

International orders please expect 3-5 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.

Please note that our carrier tracking system may take longer to update. Kindly asking to wait a few days of receiving our shipping confirmation email. For pre-order items, you will not see any tracking info until your package has been dropped at the postal. We really appreciate your patience and understanding.

If you have any concerns about your tracking process, please email us at support@shell-jewelry.com for help.

Shell Jewelry Store offers worldwide shipping.

We are not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

If you’re not happy with anything about your order with us, we want to make it right! Drop us an email at support@shell-jewelry.com within 30 days of getting your goodies, letting us know you need to return or exchange something. Our customer support team will be glad to help you figure out a solution within 2-3 business days. Please note that we do not cover shipping fees for international returns/exchanges. For reasons of hygiene, earrings are non-refundable.Jewelry sets are eligible for returns.

We recognize the unique considerations associated with international returns. To facilitate a smooth refund process for your international order, we kindly request that you provide us with the tracking number of the package once it has been dispatched. You will receive a refund notification from us once we have processed your return. It usually takes 7-10 days.

You have 5 hours after validation of the order to request a refund. After that, the order is locked and processed automatically. We will accommodate any changes on your order if it’s possible to do so. Please email us to cancel an order or update your order information.Shell Jewelry Store reserves the right to cancel any order due to unforeseen problems.

You can use redeem the value of your Gift Card on your order either in the shopping cart or at checkout. There’s a box to input your code. Once you’ve entered the code, the "Apply" button will turn from grey to black. Click/Tap it to apply the code, and your side cart will refresh with an updated subtotal reflecting the discount or gift card value. If the subtotal doesn't change, the code may be invalid.

Our gift cards do not have an expiration date, so you can use them anytime!

Start by cutting a narrow strip of paper or using a piece of string that can comfortably wrap around your finger.

Carefully wrap the paper or string around the finger where you plan to wear the ring, ensuring it fits snugly without being too tight.

Mark the spot where the two ends meet around your finger.

Lay the paper or string flat against a ruler and measure the distance from the end to the mark you made. This number represents the circumference of your finger.If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit.